Your privacy is very important to us, and we are committed to protecting your personal data. We will only use your personal information to enable us to provide the service that we offer, or to inform you of other similar services.

Healthy Living with Camilla run by Camilla Carslake operates as a sole trader. The business holds and processes data and this document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation if needed. Any requests for this should be emailed to hello@healthylivingwithcamilla.com.

Our contact details

Name: Camilla Carslake

Address: 3 Newcombes House, Clifford Gardens, Crediton, EX17 2AN

Website: healthylivingwithcamilla.com

Email: hello@healthylivingwithcamilla.com

This Privacy Notice was last reviewed in Oct 2024

1. What we do

Healthy Living with Camilla run by Camilla Carslake provides a health coaching consultancy to clients which aims to improve their health and wellbeing through nutrition and lifestyle interventions. Through dietary and lifestyle analysis we aim to support your health and wellbeing goals through a 1-2-1 personalised coaching programme. Coaching may be online or face-to-face. Depending on your personal circumstances you may be asked to seek the support of other therapists or additional medical support, and you will be advised of this at the earliest opportunity.

2.How we obtain your personal data information provided by you

You provide us with personal data in the following ways:

By completing a medical history and lifestyle questionnaire.

By signing a terms of engagement form.

During a nutritional and lifestyle consultation.

Through email, online via the website, over the telephone, via Zoom/Skype or by post.

When processing payments.

This may include the following information:

Basic details such as name, address, contact details and next of kin.

Details of contact we have had with you such as referrals and appointment requests.

Health information including your medical history, dietary, lifestyle, supplement and medicine details, clinic notes and health improvement plans.

GP contact information.

Bank details.

We use this information in order to provide you with nutrition and lifestyle coaching for your health and wellbeing. This means that the legal basis of our holding your personal data is for legitimate interest.

Following completion of your health coaching we retain your personal data for the period defined by our professional association the UKHCA and ANP (currently 7 years). This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration. After this period, the data is destroyed.

3.How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as other healthcare providers. We act as a data controller and processor in regard to the processing of payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order.

We may use your data for marketing purposes such as newsletters, but this would be subject to you giving us your express consent.

4.Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent, with the exception of the following categories of third parties:

Our registrant body and our professional association (UKHCA & ANP) for the processing of a complaint made by you.

Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential.

Anyone to whom we may transfer our rights and duties under any agreement we have with you.

Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so.

We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.

5.What are your rights?

Every individual has the right to see, amend, delete or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to: camilla@healthyliving.com

Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you.

Our response will include the details of the personal data we hold on to including:

Sources from which we acquired the information.

The purposes of processing the information.

Persons or entities with whom we are sharing the information.

You have the right, subject to exemptions, to ask to:

Have your information deleted.

Have your information corrected or updated where it is no longer accurate.

Ask us to stop processing information about you where we are not required to do so by law or in accordance with the UKHCA and ANP guidelines.

Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.

Object at any time to the processing of personal data concerning you.

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights, then please write to the Data Controller by email at camilla@healthyliving.com

6.What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with passwords which we frequently change.

7.How long do you hold confidential information for?

All records held by Camilla Carslake for Healthy Living with Camilla will be kept for the duration specified by guidance from our professional association UKHCA (currently this is 7 years).

8.Website technical details

The hosting facilities for our website are provided by Square Space who store data overseas but the company is compliant with UKGDPR. You can read about how the company process data and respects privacy here https://www.squarespace.com/privacy

We use an electronic contact form on our website which has a number of built-in features to help ensure privacy.

Cookies & Analytics

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

Cookies are used for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalised experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).

How we use cookies

We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state of the website which in no way collects or discloses personal information about you a visitor.

Most web browsers allow some control of most cookies through browser settings. To find out more about cookies including how to see what cookies have been set and how to manage and delete them visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Like most websites, we make use of analytic software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package.

9. Complaints

If you have a complaint regarding the use of your personal data then please contact us at hello@healthylivingwithcamilla.com and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO) you can contact them on 01625 545 745 or 0303 1231113